Frequently Asked Questions

Account

How do I create a user account?

The simplest way is to click here, insert your details and you will be directed to the dashboard page of an example project, which you can edit to make your own. As part of the free plan you receive two free projects. 

Alternatively a new user account will be created when you accept an email invite (as per below) to contribute to an existing project in the owner's Workspace.




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How do I activate my account?

When you create an account, your account will be activated right away. You will be taken into an example project which you can edit to make your own.

Alternatively a new user account will be created when you accept an email invite (as per below) to contribute to an existing project in the owner's Workspace.




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Is there an expiry date on the free plan?

No there is not. The free plan option at present has no expiry date. 


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How do I cancel my user account?

To cancel your account you must go to 'Billing & plans' which you can access from the drop down menu on the top right of the screen.

Click on 'Billing & plans' and you will be directed to the plans page where you can cancel your account. At the bottom right hand of this page you will find the 'Cancel this account' hyperlink.  Click on this link.

Then simply click the 'Confirm Workspace deletion' button.

Please be advised that an email or phone request to cancel an account will not be considered as a cancellation.


Can I still get access to my data after I cancel my account?

You will be able to gain access, but not edit, your content for a period up to 6 months after the account has been cancelled. Once this period elapses the content can no longer be recovered.