Frequently Asked Questions

Billing

How do I pay for Stepsie?

You can pay for the Starter and Studio plans either monthly or by a one off annual credit card payment. All payments are generally made online via credit card and we accept Mastercard and Visa. 


When do I make payment?

If you select a one off yearly payment the full amount will be deducted from your credit card when the transaction is made.

If you select monthly payment, the full monthly amount will be deducted from your account once per month for the advancing month.


Can I upgrade my plan?

Upgrading your plan is no problem! You will be only able to change plans if you are the owner of the workspace. Just click on the profile drop down menu in the header toolbar and select billing and plans.
















Against each subscriptions plan type you will see an option to upgrade (or downgrade depending on what your current plan is). Simply click on the upgrade button against the plan you would like to upgrade to.


Can I downgrade my plan?

Downgrading your plan is no problem! You will be only able to change plans if you are the owner of the workspace.  Just click on the profile drop down menu in the header toolbar and select billing and plans.





 Against each subscriptions plan type you will see an option to upgrade or downgrade depending on what your current plan is. Simply click on the downgrade button against the plan you would like to downgrade to.









What happens if I change my plan mid month?

For any upgrade or downgrade your credit card will be automatically charged the new fee for the next billing cycle. 


When is the last billing cycle if I cancel my account?

If you cancel your card before the end of the current paid month, your cancellation will take effect immediately and you will not be charged again. 


Can I get a refund if I decide to cancel my yearly plan or cancel my monthly plan mid month?

Unfortunately there will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open paid account.  In order to keep things fair for everyone no exceptions will be made.


What Credit Cards do you accept?

We accept Mastercard and Visa.